The Team at Alfresco was extremely responsive, helpful and informative. They truly understand customer service; and aren’t simply out to make a sale. It would be my pleasure to work with them again on future projects.
David, Burgerfi Restaurant
You guys have been nothing other than amaze balls!
Yuka Loroi, Cassava Restaurant, San Francisco
Alfresco Heating provided outstanding customer service every step of the way. The shipper dented the reflector cover to our patio heater. No problem...Alfresco stepped right in and rushed a replacement as soon as they were aware of it. The manufacturer didn't include two bolts to attach the wheels. No problem...Alfresco stepped right in and rushed what we needed as soon as they were aware of it. While many companies might say "it's not my problem to solve someone else's mistake", Alfresco isn't happy if you are not happy. Your biggest decision should be what to buy, but who to buy it from is a very easy decision. You can trust Alfresco to see you safely through the purchase, shipping, and installation process. They set a very high bar for customer service.
Lane Cardwell, Amazon.com customer
Wow! You are fantastic!
Colette Holt, Oakland, CA
I sincerely appreciate your assistance and advice. Your willingness to assist speaks volumes about the commitment you folks have to your potential customers. It has been a pleasure dealing with you and I certainly will recommend your company to my friends.
Bob Jones, Severn, MD
I thank you very much for your prompt response and excellent service. We have very little down time here and your quick turnaround helps us keep our stock up on these important items. Thanks!
Forrest Grummer, Supervisor, Calistoga Ranch
We've owned various patio heaters for over 20 years. After days of Internet research, we chose Sunglo and Alfresco for our replacements. Both decisions were absolutely perfect!
James Stack, Whitefish, MT
You guys did an outstanding job with the heater installation. I would definitely recommend you to others.
Randy Negi, GM, Bridges Restaurant, Danville, CA
I finally got a chance to uncrate and install the Patio heater. It was everything you said it was and more. The installation went smooth and everything seem to work very well. Just a thanks for all your help. You have restored my faith in humanity. Thanks again. Mick...
Mick Zurich, Homeowner, Elizabeth, PA
I have to tell you that my interaction with Alfresco was very pleasant. From the initial consultation to the final install, this was a very smooth process and resulted in exactly what I wanted. Deserving a special mention were Randy and Eric on the installation. They were courteous, efficient and informative. All from a local company to boot! Great job, guys.
Jeremy G, Homeowner, Petaluma, CA
By the way your help with this is why we order locally whenever possible! Thank you so much for your patience and help :)
Shelly A., Homeowner, Greenbrae, CA
Fantastic job, thank you very much. We have sat out the last 3 nights!
Lance Piper, Homeowner, Tiburon, CA
Your help through this entire process was amazing. You should be training corporate people on how to make the clients happy with a purchase of this nature. We have never met, I never saw the product in person, pricing was fair and reasonable and the whole process was as easy and painless as I have ever dealt with in all my years.
Vance Maldonado, Crush Wine Lounge TX
Thank you.... Pleasure working with professionals.
Nate Valentine, Blue Barn, Corte Madera, CA
Thank you for the fast service and all the help!
Lindy Hruska, Ballwin, MO
Happy to review Alfresco heating. The long and short of it is this: I'm a demanding and gifted designer who was and is happy with all aspects of their service.
maker of things pretty, San Francisco, CA
Heaters were delivered yesterday. That was fast!! Thanks for your help. I appreciate it!
John K., Homeowner, Morgan Hill, CA
They were perfect!
Kitty King, San Rafael, CA
Thank you for your continued great service!
Randy Cross, Esin Restaurant and Bar, Danville, CA
I'm sure we have already paid for heaters upstairs! [Written six months after Alfresco Heating installation]
Pete Osborne, Mission Rock Resort, San Francisco
I got the ontrac package at my door this morning! Boy am I impressed. Thank you for helping me on the phone yesterday with the switch and transformer for my Habanero M20. The electrician is here today and your quick response has made it possible for him to wire it. We still have to plumb the gas, but I can't wait to fire it up! Your professionalism is to be commended.
Karen Gregory, Nipomo, CA
I appreciate you helping me make the best selections for my application. It is refreshing to deal with people who believe in quality customer service!
K Johns, homeowner, Blaine, WA
Just want you to know that the heaters you installed have been wonderful! Now we can eat dinner outside any evening that it is not raining (unfortunately, most of the time) and enjoy our panoramic view of the bay area.Thanks!
Barbara M, Homeowner, Oakland CA
I/we have worked with many repair people and I wanted to say thank you for excellent work at a fair price. That kind of service is helpful not only to people who are in this game of penny restaurant business, but rarely found these days.
Karen Goldberg, Tamal Pie Pizza, Mill Valley Calif
We were delighted with your technician for both his help with the new ones and his skill in repairing our old ones. Thank you so much.
Brian Allard, DTC Manager, Bouchaine
We are loving the heaters. They are working great! Thanks again for the job well done!
Sent from my iPhone
Craig Schaufell , Homeowner, Napa CA
Working with Alfresco was an absolute joy!
Rachael Lobb, GM Thinkers Cafe, San Francisco
Outstanding customer service, reliable, friendly, and helpful!
Robert Goldfarb Homeowner, San Francisco
Alfresco Heating is a past, present, and future vendor for Il Fornaio.
Shaylene Maiden, Facilities Coordinator, Il Fornai
Great Service, including answering all of our questions before the purchase of the electric patio heaters.
Eric Yunker Homeowner, Sausalito, CA
My Alfresco patio heaters cost me only two drinks a day
Eddie Savino, Owner Liverpool Lil's Restaurant, SF
Great job. On time, perfect, clean work. Many thanks!
John Wallau, Owner, Mikes Cafe, Portola Valley, CA
The gas heating system you installed works great! We love it! We love having dinner under the low ceiling patio section and then watching TV under the high ceiling section. Whether just the 2 of us or with friends, it makes outdoor living great! Thanks!
Bob Machlin, Homeowner, Los Altos CA
The heaters look and feel great. We tried them at night and thanks to your design we are perfectly toasty! Thank you for all your help!
Suyun Kim, Hillsborough, California